IF YOU HAVE ANY QUESTIONS REGARDING SHIPPING PLEASE VISIT THE CONTACT US PAGE.

OUR CLIENT ADVISORS ARE AVAILABLE TO ANSWER YOUR QUESTIONS WITHIN 24-48 HOURS EXCLUDING HOLIDAYS.

 

ORDER PROCESSING

ALL ORDERS ARE PROCESSED WITHIN 2 TO 3 BUSINESS DAYS. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS.

 

YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION EMAIL WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM OR JUNK EMAIL FOLDER.

 

VIVÜS NŪMEN. DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS.

 

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED AT ANY TIME. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION.

 

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

 

P.O. BOX

VIVÜS NŪMEN. IS UNABLE TO SHIP TO P.O. BOX, APO, OR FPO ADDRESSES. ALL ORDERS WITH A P.O. BOX, APO, OR FPO ADDRESS WILL BE CANCELLED.

 

SHIPPING

WE SHIP TO THE UNITED STATES WITH USPS/FEDEX/UPS AND INTERNATIONAL WITH DHL EXPRESS, FOR THE FASTEST & MOST RELIABLE SERVICE. PLEASE REVIEW OUR SHIPPING RATES BELOW.

 

DOMESTIC SHIPPING RATES AND ESTIMATES

FOR CALCULATED DOMESTIC SHIPPING RATES: SHIPPING CHARGES FOR YOUR ORDER WILL BE CALCULATED AND DISPLAYED AT CHECKOUT.

REGION	DAYS	PRICE
EAST COAST	3-7	$5
MIDWEST/SOUTH	3-7	$5
WEST COAST	3-7	$5

 

INTERNATIONAL SHIPPING RATES AND ESTIMATES

FOR CALCULATED INTERNATIONAL SHIPPING RATES: SHIPPING CHARGES FOR YOUR ORDER WILL BE CALCULATED AND DISPLAYED AT CHECKOUT.

COUNTRY	DAYS	PRICE
CANADA	5-14	$5
GERMANY	7-14	$5
NETHERLANDS, BELGIUM, LUXEMBOURG, AUSTRIA, DENMARK	7-14	$5
FRANCE, CZECH REPUBLIC, FINLAND, SWEDEN, UK	7-14	$5
SPAIN, ITALY, IRELAND, GREECE, PORTUGAL	7-14	$5
SWITZERLAND, NORWAY, POLAND, SLOVAKIA, SLOVENIA, ESTONIA, LITHUANIA, HUNGARY, BULGARIA, ROMANIA	7-14	$5
AFRICA	7-14	$5
MIDDLE EAST	7-14	$5
ASIA	7-14	$5
AUSTRALIA, NEW ZEALAND, REST OF THE WORLD	7-14	$5

 

RETURN POLICY

EXCHANGES WILL BE ISSUED UP TO 14 DAYS FROM THE DATE THE PRODUCT WAS RECEIVED BACK TO OUR FACILITY. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED YOUR ORDER BEFORE FINALIZING YOUR PURCHASE.

 

ITEMS THAT WERE BOUGHT WITH A DISCOUNT (DURING A SALE PERIOD OR WITH A DISCOUNT CODE) ARE FINAL SALE.

 

- THE RETURN MUST BE SENT BACK WITHIN 14 DAYS OF THE DELIVERY DATE.

- THE ITEM(S) MUST BE IN ITS ORIGINAL, UNUSED, UNALTERED AND UNWASHED CONDITION.

- THE ITEM(S) MUST BE RETURNED WITH TAGS AND PACKAGING.

 

WE ARE UNABLE TO REFUND YOUR ORIGINAL OR RETURN POSTAGE COSTS.

 

REQUEST A RETURN

TO REQUEST A RETURN PLEASE VISIT OUR RETURNS CENTER. PACK ALL RETURNING ITEMS IN ORIGINAL BOX WITH ASSOCIATED PACKAGING MATERIALS. PLEASE INCLUDE THE FORM WITH BARCODES INSIDE OF THE BOX SO WE CAN PROCESS YOUR RETURN AS QUICKLY AS POSSIBLE. ADD THE RETURN LABEL ON THE OUTSIDE OF THE PACKAGE AND BRING YOUR PARCEL TO YOUR COURIER'S DROP-OFF LOCATION.

OUR RETURNS CENTER IS CURRENTLY UNDER MAINTENANCE FROM NOVEMBER 1, 2024 - NOVEMBER 30, 2024. FOR ANY RETURNS PLEASE CONTACT US HERE.